We hope you love your Figment piece. Because our jewelry is handmade, small-batch, vintage, or created to order, all sales are final except when an item arrives damaged or where applicable law requires otherwise.
If your order arrives damaged, please contact us as soon as possible, preferably within 7 days of delivery, at sierra@figment.jewelry. Include your order number, a description of the issue, and clear photographs of the item and its packaging. Please keep all packaging while we review the claim.
If we confirm that the item arrived damaged, we will make it right with an appropriate repair, replacement, store credit, or refund depending on the piece and the circumstances. We will provide return instructions and, when a return is required for an approved damage claim, cover reasonable return shipping.
We do not accept returns or exchanges for change of mind, sizing preferences stated correctly in the listing, normal wear, accidental damage after delivery, misuse, or natural variations inherent in handmade and vintage materials. Custom, personalized, resized, and made-to-order pieces are also final sale unless they arrive damaged.
Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the credit.
This policy does not limit any non-waivable rights you may have under applicable consumer-protection law.